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Offre: Team managers with experience in the middle east region:

Description de l'offre:

Team managers with experience in the middle east region

09/10/2019RabatRekrute.com

 

Poste

Our multinational is recruiting a native team manager originated from one of the following countries:
United Arab Emirates
Saudi Arabia 
Syria
Lebanon
Jordan
Lebanon
Palestine
Irak 
Your Mission will be the coaching, motivating, and managing in all aspects of a team of advisors in charge of delivering an excellent support service to the customers of a company
that offers multi thematical leisure tv channels service to its csubscribers.
Under the supervision of the project Operation Manager, you tasks will be as following :
Ensuring that your team will reach it's predefined targets.
Doing an accurate follow up of your team's performances and knowledge level.
To ensure that the contacts (various chanels) made by your team are in total compliance with project's call process.
To guaranty that your team's knowledge about the product is continiously up to date.
To work in collaboration with the quality and product teams in order to improve the quantity and quality kpi's of your team.
to perform and hour by hour follow up of your team's performance and applying the necessary measures to solve any issue relative to this aspect.
Managing the planning of your team.
Building reports and analysis to give a full visibility to your mangement about the key data relative to your team's performance

Profil

You are a native citizen of one of the following countries : Libanaon, Syria, Irak , Jordan; Palestine.
An effective experience of managing a team of advisors in a call center environment.
A high fluently of speaking one of the middle eastern region dialects + English (oral and written).
Very good management capacity and leadership.
A highly influential person able to put in place a good challenge and team work spirit among the managed team.
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Profil / Compétences:

Secteur: Autre [ Voir toutes les offres de la catégorie: Autre ]
Des exigences linguistiques:
Type de contrat:
Salaire: Indéfini
Niveau d'études: CAP / BEP
Expérience (nb. années): Indéfini
Lieu du poste: Rabat, Rabat-Salé-Zemmour-Zaer
type de société Employeur
Date publication: 09/10/2019 / Viewed 78 times
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